winbid Privacy Policy
This policy explains what personal data winbid collects when you use our platform, why we need it, how long we keep it, and what rights you have over it.
Who Runs This Platform
winbid operates the online gaming and sports betting platform accessible at winbid.art. When you create an account, make a deposit, or contact our support team, winbid acts as the data controller — meaning we decide how your personal information is collected and used.
This Privacy Policy applies to every person who visits, registers on, or places bets through the winbid platform, regardless of whether they access it via browser or the winbid App on Android. By using winbid, you agree to the practices described here.
Information We Collect
We collect only what we genuinely need to run a safe, fair, and legal gaming service for players in Bangladesh. The table below breaks down each category.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Account data | Full name, date of birth, mobile number, email address, chosen username | At registration |
| Identity verification (KYC) | National ID Card (NID), Passport, or Driving Licence scan; selfie for liveness check | Before first withdrawal |
| Financial data | bKash/Nagad/Rocket/Upay account numbers used for deposits and withdrawals; transaction IDs | At each transaction |
| Device and technical data | IP address, browser type, operating system version, device model, session timestamps | On every visit |
| Gameplay data | Bet history, game sessions, wagering totals, win/loss records | During each session |
| Communication data | Live chat transcripts, support ticket content, survey responses | When you contact us |
Why We Use Your Data
We process your personal data for the following specific purposes. We do not use your data for anything outside this list without asking your permission first.
- Account management: Creating, maintaining, and securing your winbid player account.
- Processing transactions: Verifying deposits (target: ৳400 minimum, ≤1 minute) and withdrawals (target: ৳400 minimum, ≤30 minutes via bKash/Nagad).
- Identity verification: Confirming you are aged 18 or over and that the account belongs to you, in line with our KYC policy.
- Fraud and security checks: Detecting suspicious login attempts, unusual betting patterns, and duplicate accounts.
- Customer support: Responding to your questions through 24/7 Live Chat and resolving disputes fairly.
- Legal obligations: Retaining records as required by applicable law and responding to lawful requests from authorities.
- Service improvement: Analysing anonymised gameplay data to fix bugs and improve platform performance.
- Responsible gaming: Monitoring for signs of problem gambling and applying any limits you request.
- Marketing (opt-in only): Sending bonus offers or promotions via SMS or push notification — only if you have opted in.
When We Share Information
winbid does not sell your personal data. We share it only in the following limited situations, and always with the minimum information necessary.
Payment processors
To complete a transaction via bKash, Nagad, Rocket, Upay, or Bank Transfer, we pass your mobile number and transaction reference to the relevant payment provider. They handle that data under their own privacy policies.
KYC and identity services
We use a third-party identity verification provider to check NID, Passport, or Driving Licence documents. This provider is contractually bound not to retain your documents beyond the verification window.
Game providers
To load games from JILI, CQ9, Ezugi, PG Soft, and JDB, we pass a session token and your anonymised player ID. We do not share your name, phone number, or financial details with game studios.
Legal and regulatory requests
We will disclose data to law enforcement or regulatory bodies if required by a lawful order. We will notify you of such disclosures where we are legally permitted to do so.
How Long We Keep Records
We keep different types of data for different periods, based on legal requirement and business necessity.
- Account and KYC records: Kept for a minimum of five years after account closure, in line with anti-money-laundering requirements.
- Transaction history: Retained for five years after each transaction date.
- Live chat logs: Kept for 12 months, then deleted unless linked to an open dispute.
- Device/session logs: Retained for 90 days, then automatically purged.
- Marketing preferences: Stored until you withdraw consent or close your account.
When retention periods expire, data is deleted or irreversibly anonymised. You may request early deletion in some cases — see Your Rights below.
Keeping Your Account Secure
winbid uses SSL/TLS encryption on all data in transit between your device and our servers. Sensitive fields — passwords and payment references — are stored using one-way hashing. Our infrastructure undergoes regular security audits.
On your end, please use a strong, unique password for your winbid account. Do not share your login credentials with anyone. If you suspect unauthorised access, contact our 24/7 Live Chat immediately — we can freeze the account within minutes.
Cookies and Session Tracking
winbid uses cookies and similar technologies for the following purposes:
- Essential cookies: Keep you logged in during a session, remember your language and timezone (UTC+06) preferences. These cannot be switched off without breaking core functionality.
- Analytics cookies: Count page visits and track which games load slowly — data is aggregated and not tied to your personal identity.
- Marketing cookies: Only set if you opt in to promotional communications. You can withdraw consent at any time in your account settings.
Your browser's cookie settings let you block or delete cookies at any time, though blocking essential cookies will prevent login from working correctly.
Rights Over Your Personal Data
You have clear rights over the information winbid holds about you. To exercise any of the rights below, contact our 24/7 Live Chat support — we aim to respond within 72 hours.
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to fix any inaccurate data — for example, a misspelt name on your account.
- Deletion: Request erasure of data we no longer have a legal reason to hold. Note that KYC and transaction records must be kept for the periods described above.
- Restriction: Ask us to pause processing of your data while a dispute is resolved.
- Objection to marketing: Opt out of promotional messages at any time — this does not affect your ability to play or withdraw.
- Data portability: Receive your account and gameplay history in a structured, machine-readable format.
Players Under 18
winbid is strictly for adults. We do not knowingly collect data from anyone under 18. If a player passes our registration checks but is later found to be under 18, we will immediately close the account, void all bets, and return any remaining balance before deleting the data.
If you believe a minor has registered on winbid, contact our Live Chat immediately with the account details.
When This Policy Changes
We update this Privacy Policy when our data practices change or when regulations require it. When we make a material change, we will post a notice on the winbid homepage and update the "Last updated" date at the top of this page.
Continuing to use winbid after a policy update means you accept the revised terms. If you disagree with any change, you may close your account and request data deletion at any time.
Get in Touch
For any question about this Privacy Policy — or to exercise your data rights — please reach our team through the 24/7 Live Chat on the winbid platform. Our support agents are available around the clock and will escalate data-related requests to the responsible team within one business day.